Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Change the Appeals Procedure

Jade Pimblott

Modified on: Fri, 30 Sep, 2022 at 10:47 AM

User Roles

This feature can be used by the following user roles:

Centre Manager
User Manager
Centre Monitor
Internal Quality Assurer
Assessor
Employer
Observer

Permissions

Manage resources

If you've updated your appeals procedure, upload the new version by following the steps below:

Click Resources in the navigation menu
Click the Upload File icon
Click Choose File and browse for the new appeals procedure file
Enter File description
Tick the boxes for any users who must sign the Appeals Procedure
Tick This is the appeals procedure
Click Upload

Now you can delete the old version of the appeals procedure by following the steps below:

Click the Edit icon
Untick all boxes
Click Save
Tick the checkbox of the original appeals procedure file
Click the Delete icon