Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Change the Appeals Procedure

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Centre Monitor
  • Internal Quality Assurer
  • Assessor
  • Employer
  • Observer

  Permissions

Manage resources 

If you've updated your appeals procedure, upload the new version by following the steps below:

  1. Click Resources in the navigation menu
  2. Click the Upload File icon
  3. Click Choose File and browse for the new appeals procedure file 
  4. Enter File description
  5. Tick the boxes for any users who must sign the Appeals Procedure
  6. Tick This is the appeals procedure
  7. Click Upload 
Now you can delete the old version of the appeals procedure by following the steps below:
  1. Click the Edit icon
  2. Untick all boxes
  3. Click Save
  4. Tick the checkbox of the original appeals procedure file
  5. Click the Delete icon


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