Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

Change the Appeals Procedure

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Centre Monitor
  • Internal Quality Assurer
  • Assessor
  • Employer
  • Observer

  Permissions

Manage resources 

If you've updated your appeals procedure, upload the new version by following the steps below:

  1. Click Resources in the navigation menu
  2. Click the Upload File icon
  3. Click Choose File and browse for the new appeals procedure file 
  4. Enter File description
  5. Tick the boxes for any users who must sign the Appeals Procedure
  6. Tick This is the appeals procedure
  7. Click Upload 
Now you can delete the old version of the appeals procedure by following the steps below:
  1. Click the Edit icon
  2. Untick all boxes
  3. Click Save
  4. Tick the checkbox of the original appeals procedure file
  5. Click the Delete icon


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.