Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Upload Resources

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Centre Monitors
  • Internal Quality Assurers (IQAs)
  • Assessors

ℹ️Important Notes

Required Permission: You must have the Manage Resources permission enabled. 

How to Upload a Resource

To upload a file to the Resources section:

  1. Click Resources in the navigation menu.
  2. Open the folder where you want to upload the file.
  3. Click the Upload icon.
  4. Select the file you wish to upload.
  5. Click Upload to complete.

How to Create a Link in Resources

To add a hyperlink to the Resources page:

  1. Click Resources in the navigation menu.
  2. Click Create Link.
  3. Paste the URL.
  4. Enter a Link Description (optional).
  5. Select Who Must Sign (optional).
  6. Select Appeals Procedure (optional).
  7. Click Test to verify the link.
  8. Click Create to save.

 Click here to view supported file types

⚙️ Permissions & Visibility

If you do not have permission to manage resources:

  • You won’t see checkboxes next to files.
  • You won’t see icons to upload, edit, or delete resources.

Uploading to “Centre Resources” Folder

When uploading to the Centre Resources folder (not a personal folder that you created yourself), you’ll have additional options:

✅ Who Must Sign

  • Forces selected users to sign the document upon next login, confirming they’ve read it.

⚠️ Appeals Procedure

  • Displays the document as a quick-access link at the bottom of the learner’s homepage.
  • Note: Only one resource can be marked as the Appeals Procedure. If uploading a new one, untick the checkbox on the previous file first.


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