Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Upload Resources

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Centre Monitors
  • Internal Quality Assurers (IQAs)
  • Assessors

ℹ️Important Notes

Required Permission: You must have the Manage Resources permission enabled. 

How to Upload a Resource

To upload a file to the Resources section:

  1. Click Resources in the navigation menu.
  2. Open the folder where you want to upload the file.
  3. Click the Upload icon.
  4. Select the file you wish to upload.
  5. Click Upload to complete.

How to Create a Link in Resources

To add a hyperlink to the Resources page:

  1. Click Resources in the navigation menu.
  2. Click Create Link.
  3. Paste the URL.
  4. Enter a Link Description (optional).
  5. Select Who Must Sign (optional).
  6. Select Appeals Procedure (optional).
  7. Click Test to verify the link.
  8. Click Create to save.

 Click here to view supported file types

⚙️ Permissions & Visibility

If you do not have permission to manage resources:

  • You won’t see checkboxes next to files.
  • You won’t see icons to upload, edit, or delete resources.

Uploading to “Centre Resources” Folder

When uploading to the Centre Resources folder (not a personal folder that you created yourself), you’ll have additional options:

✅ Who Must Sign

  • Forces selected users to sign the document upon next login, confirming they’ve read it.

⚠️ Appeals Procedure

  • Displays the document as a quick-access link at the bottom of the learner’s homepage.
  • Note: Only one resource can be marked as the Appeals Procedure. If uploading a new one, untick the checkbox on the previous file first.


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