Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Upload Resources

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Manager
  • Centre Monitors
  • Internal Quality Assurer
  • Assessors

  Permissions

Manage resources 

To upload resources, follow the steps below: 

  1. Click Resources in the navigation menu
  2. Open the folder you want to upload the file to
  3. Click the Upload icon
  4. Select the file you wish to upload
  5. Click Upload

To create a link on the resources page, follow the steps below: 

  1. Click Resources in the navigation menu 
  2. Click Create Link 
  3. Paste the URL to the link 
  4. Enter Link Description (Optional) 
  5. Select Who Must Sign (Optional)
  6. Select Appeals Procedure (Optional) 
  7. Click Test 
  8. Click Create 


Please click here to view our supported file types.

Permissions

If you don't have permission to manage resources, you won't see checkboxes next to each file, nor will you see any of the icons to edit resources.

If you are uploading files into the "Centre Resources" folder (not a folder you have created yourself), you will have the following options:
  • Who must sign
    • When enabled, the users of the selected group are forced to sign to say they have read the document the next time they log in.
  • Appeals Procedure
    • When enabled, this document can be quickly accessed via a link at the bottom of the learner's homepage. Only one resource can be the Appeals Procedure, so untick this checkbox in the old appeals procedure file first, if uploading a new appeals procedure.

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