Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Upload Resources

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Centre Monitors
  • Internal Quality Assurers (IQAs)
  • Assessors

ℹ️Important Notes

Required Permission: You must have the Manage Resources permission enabled. 

How to Upload a Resource

To upload a file to the Resources section:

  1. Click Resources in the navigation menu.
  2. Open the folder where you want to upload the file.
  3. Click the Upload icon.
  4. Select the file you wish to upload.
  5. Click Upload to complete.

How to Create a Link in Resources

To add a hyperlink to the Resources page:

  1. Click Resources in the navigation menu.
  2. Click Create Link.
  3. Paste the URL.
  4. Enter a Link Description (optional).
  5. Select Who Must Sign (optional).
  6. Select Appeals Procedure (optional).
  7. Click Test to verify the link.
  8. Click Create to save.

 Click here to view supported file types

⚙️ Permissions & Visibility

If you do not have permission to manage resources:

  • You won’t see checkboxes next to files.
  • You won’t see icons to upload, edit, or delete resources.

Uploading to “Centre Resources” Folder

When uploading to the Centre Resources folder (not a personal folder that you created yourself), you’ll have additional options:

✅ Who Must Sign

  • Forces selected users to sign the document upon next login, confirming they’ve read it.

⚠️ Appeals Procedure

  • Displays the document as a quick-access link at the bottom of the learner’s homepage.
  • Note: Only one resource can be marked as the Appeals Procedure. If uploading a new one, untick the checkbox on the previous file first.


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