Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Portfolio Showcase

Overview

The Portfolio Showcase feature allows you to download a learner’s portfolio in a ZIP file format for offline viewing. This is useful for audits, reviews, or sharing evidence outside OneFile.


Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager
  • Centre Monitor
  • Assessor
  • Learner
  • Internal Quality Assurer
  • Lead Internal Quality Assurer
  • Employer
  • Observers

Centre Setting Required

  • Enable the portfolio showcase feature

Steps to Request a Portfolio Showcase

  1. Navigate to the learner’s portfolio.

  2. In the Information and Options section, click Manage.

  3. Click Portfolio Showcase.

  4. Tick the Assessments you want to include.

  5. Click Request New Download.

Result:

  • You will receive a message notification when the showcase is ready.
  • To download, click Download ZIP File.

How to View the Portfolio Showcase

  1. Locate the downloaded ZIP file.
  2. Extract the ZIP file (usually by right-clicking and selecting Extract All).
  3. Open the folder titled Portfolio (unless renamed).
  4. Open the file titled Index.htm.

Tip:
Opening Index.htm in a browser will allow you to navigate the portfolio showcase as if you were online.


Important Notes

  • Do not attempt to open files directly from the ZIP without extracting.
  • Refer to your operating system documentation for extracting ZIP files.

Troubleshooting

IssueSolution
Cannot request showcaseCheck if the Centre setting “Enable portfolio showcase feature” is turned on.
ZIP file won’t openEnsure the file is extracted before opening Index.htm.
Missing assessmentsConfirm they were selected before requesting the download.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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