Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Portfolio Showcase

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Centre Monitor
  • Assessor
  • Learner
  • Internal Quality Assurer
  • Lead Internal Quality Assurer
  • Employer
  • Observers

  Centre Setting

Enable the portfolio showcase feature

To request a Portfolio Showcase, follow the steps below:

  1. Navigate to the learner’s portfolio
  2. In the Information and Options section, click Manage
  3. Click Portfolio Showcase
  4. Tick the Assessments you want to use
  5. Click Request New Download 

When the showcase has been created, you will receive a message notifying you that it is ready to be downloaded. To download the showcase, click on the Download ZIP File button.

Once downloaded, locate the ZIP file and extract it before viewing the contents. Do not attempt to open any of the files directly from the ZIP file. Please consult your operating system (e.g. Windows) documentation or third-party software instructions for extracting ZIP files.

Important

To view the download portfolio showcase: 

  1. Locate the Zip file 
  2. Extract the Zip file (usual right click and Extract All)
  3.  Open the folder titled Portfolio, unless renamed 
  4. Open the file titled Index.htm

Following the steps above will load the portfolio showcase in a browser window, which will allow you to navigate through the portfolio showcase like you would online.


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