[Eportfolio] Unable to download learner portfolios

We’re currently aware of an issue impacting some users that is causing an error when downloading a learners portfolio.
At the current moment there’s no workaround.
Our Technology team are working to resolve this as soon as possible. Follow this post to receive updates on this issue being resolved.

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OneFile Enrol Software Update: Wednesday 7th May 2025

On Wednesday, we're updating OneFile Enrol. This release introduces new features to enhance visibility and communication around learner records, alongside improvements to form access and fixes to data entry issues.


New Features

Comments Section

You can now add comments directly to a learner’s record. This allows you to keep your notes organised and visible to others, making it easier to track progress through the enrolment process. You can edit and delete your own comments, but not those made by other users.



Activity Log

An activity log is now available within learner records, enquiries, and forms. This log shows what actions have been taken and by whom, giving you greater visibility into changes and progress.


 For this first stage, the form activity log will only show when a pre-pop field changes, not a custom field.


Improvements to existing features

Additional Step to Access Form

We received feedback that some users encountered expired links when trying to access forms. To address this, we have introduced an additional step: when clicking a form link, users must now select the Start Form button to begin. The link will now only expire after this step is completed, improving reliability.



Bug fixes

LLDD Status Incorrectly Set

We have resolved an issue where the LLDD status appeared to be automatically set to "No information provided by the learner" when viewing a learner’s record. Moving forward, no value will be preselected, ensuring accurate data entry.



Please note that these changes are not guaranteed to be included in this update. Any changes to the planned updates listed above will be communicated in this thread.

If you have any questions, please submit a ticket to our team.