Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Software Update: Monday 10th March 2025.

Becky Hackman
started a topic 6 months ago

On Monday, we're updating OneFile Engage, to introduce some new enhancements and fixes.  

Enhancements

Engage

  • Metric Changes

    • The logic behind risk values for each risk banding in a metric no longer needs to total 100%.

  • Interactions

    Edit a Template

    • Users can now edit existing templates.

  • Preview Mail Merge Fields

    • A new option lets users preview templates with example mail merge fields before sending.

  • Formatting Options

    • Email templates now support bold, underline, italic, and font formatting for improved customization.

  • Overall Risk as a Filter

    • An Overall Risk category can now be used as a template filter.

  • Learners – Predicted Risk Tab

    • The interface has been simplified to display whether a learner is at risk, along with relevant reasons.

    • Weighting values have been removed.

    • Only the top three reasons for risk status will be displayed.


  • Fixes

Engage

  • Fixed an issue where email templates were limited to 1,000 characters. Users can now add up to 10,000 characters.

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!

Please submit a ticket to our team here if you have any questions.

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