Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Tuesday 4th March 2025

We’re excited to announce a range of new improvements in this release, designed to enhance your experience!

Enhancements

Enrol

  • Easier Form Corrections – No More Resending!

    Great news! You can easily unlock a completed form and return it to a previous step in the workflow. If you notice an error after submitting, unlock it and send it back for a quick fix—there's no need to create a whole new form!
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  • Flexible Learner Records – Track Key Programme Details!

    You have a great option to record a learner's programme dates and off-the-job hours directly within their record, and you can easily utilise these fields on forms. Remember, these fields are optional, so feel free to include only what is most relevant to you! You can add the programme's start and end dates for learners not undertaking an apprenticeship. For those on an apprenticeship, you can enter the practical period and allow the system to calculate the off-the-job hours for you. Note: With this release, you can pull the programme and practical period dates from the learner record and display them on a form. In a future release, you'll also be able to update these dates directly within the form. 
  • Learner Record Redesign

    We're excited to share that we've refreshed the learner record's design. We truly hope the new layout makes finding the information you need easier.
  • More Data, More Insights – Expanded Enrol Exports!

    We're excited to inform you that we've expanded the data exports to include many more fields from Enrol, giving you more valuable insights to explore!
  • Enhanced Enquiry Grid – Easily Filter by Form!

    You can now filter the enquiry grid by form, making it easy to see which enquiries are linked to each form.
  • Training Provider Pre-Pop Field Permission

    As a training provider, you now have the ability to complete pre-pop fields when adding them to a form template. For example, you can now fill in the ULN directly on the form. 

RPL

  • Access RPL Data in Your Exports

    Now you can easily download all the RPL data from the data exports! This gives you a complete and clear view of the information you need.

Events

  • We're excited to share that we've made fantastic customer enhancements with our end-to-end solution! When you create a learner or update an applicant, more information will seamlessly transfer between our products. You can look forward to programme dates and off-the-job hours being sent from Enrol to Eportfolio and ILR and from RPL to Enrol.

Fixes

Enrol

  • Smoother Data Entry – No More Space-Related Errors!

    We're happy to let you know that we've resolved an issue that caused errors when extra spaces were added after a learner's first name, surname, or email address.

RPL

  • Eportfolio Placements Loading Issue in RPL

    We're happy to share that we've fixed an issue that sometimes made it a bit tricky to load the list of Eportfolio placements in RPL when it was linked to an Eportfolio centre.

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!

Please submit a ticket to our team here if you have any questions.