Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Friday 29th November 2024

On Friday, we're updating OneFile Enrol and ILR, to introduce some new enhancements and fixes. 

Enhancements

Enrol

  • The 'Request New Verification Code' button now appears without requiring an invalid code, simplifying the process of requesting a new code.

Fixes

Enrol

  • An issue has been fixed that was preventing some forms with custom workflows from appearing on the employer's dashboard and others from being completed.
  •  An issue has been fixed that caused the form reminder expiry date to be set incorrectly.
  • An issue has been fixed that prevented the review forms grid from filtering correctly when using the dropdown filters.  

ILR

  • An issue has been fixed where completed programmes were not appearing in the achievement rates report for learners who started a new programme within the same record after completing a previous one. 
  • An issue has been fixed that was causing ILRs completed in the 23/24 funding year to appear in the XML for the 24/25 funding year.


These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!


Please submit a ticket to our team here if you have any questions.