Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Software Update: Friday 29th November 2024

Jade Pimblott
started a topic 5 months ago

On Friday, we're updating OneFile Enrol and ILR, to introduce some new enhancements and fixes. 

Enhancements

Enrol

  • The 'Request New Verification Code' button now appears without requiring an invalid code, simplifying the process of requesting a new code.

Fixes

Enrol

  • An issue has been fixed that was preventing some forms with custom workflows from appearing on the employer's dashboard and others from being completed.
  •  An issue has been fixed that caused the form reminder expiry date to be set incorrectly.
  • An issue has been fixed that prevented the review forms grid from filtering correctly when using the dropdown filters.  

ILR

  • An issue has been fixed where completed programmes were not appearing in the achievement rates report for learners who started a new programme within the same record after completing a previous one. 
  • An issue has been fixed that was causing ILRs completed in the 23/24 funding year to appear in the XML for the 24/25 funding year.


These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!


Please submit a ticket to our team here if you have any questions.

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