Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Software Update: Friday 29th November 2024

Jade Pimblott
started a topic 9 months ago

On Friday, we're updating OneFile Enrol and ILR, to introduce some new enhancements and fixes. 

Enhancements

Enrol

  • The 'Request New Verification Code' button now appears without requiring an invalid code, simplifying the process of requesting a new code.

Fixes

Enrol

  • An issue has been fixed that was preventing some forms with custom workflows from appearing on the employer's dashboard and others from being completed.
  •  An issue has been fixed that caused the form reminder expiry date to be set incorrectly.
  • An issue has been fixed that prevented the review forms grid from filtering correctly when using the dropdown filters.  

ILR

  • An issue has been fixed where completed programmes were not appearing in the achievement rates report for learners who started a new programme within the same record after completing a previous one. 
  • An issue has been fixed that was causing ILRs completed in the 23/24 funding year to appear in the XML for the 24/25 funding year.


These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!


Please submit a ticket to our team here if you have any questions.

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