Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


Help centre

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[TM-4056] Enrol: Not receiving Verification code to access forms

We're currently aware of an issue impacting some users where when an Enrol form is sent to a user through Magic link the user isn't receiving the verification code through email.

The current work around is to enter 123456 as the code and then click Access form and then click Request new code.

Our Technology team are working to resolve this as soon as possible. 

Follow this post to receive updates on this issue being resolved.

If you have any further questions or enquires, please submit a ticket to the team here