Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


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Solved

Eportfolio: Off-The-Job not calculating correctly

We’re currently aware of an issue where some learners Off-The-Job isn't calculating correctly.

There is currently no workaround.

Our Technology team are working to resolve this as soon as possible. 

Follow this post to receive updates on this issue being resolved.

  • I'm pleased to confirm this has now been resolved. 

    It may take some time for the calculations to update, however if you urgently need this data for inspection and EPA, please email Support@onefile.co.uk with the learners full name and we'll be able to assist.

  • This is still not fixed I have emailed you Jade

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