Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Software Update - Tracker: Friday 2nd August 2024

This month’s update includes some data visibility enhancements focused on the Apprenticeship Accountability Framework, alongside some validation and process updates to streamline data administration.


Achieving Learners

When achieving learners the Apprenticeship Contract record will be automatically updated to reflect the Achievement Date. This minimises the need to update multiple data points across the ILR record.


Accountability Framework Dashboard

All systems will have the new Apprenticeship Accountability Framework Dashboard added by default, providing an easy-to-use tool that highlights learners at risk of negatively impacting a provider’s top-line Accountability Framework statistics.


Updated Templates

We have made improvements to the behaviour of our template system when being used for unfunded Apprenticeships. We have also added the End Point Assessment Organisation, Training Price and Assessment Price fields to the template system.


Tracker Digital Enrolment

We have improved our applicant management process by adding the ability to restore previously deleted Applicant records, as well as standardising our terminology through the process both in the Tracker interface and also the PDFs that are created following the successful sign-up of a learner.

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