Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Thursday 25th July 2024

On Thursday, we're updating OneFile Enrol to introduce a fix.

Fixes 

Enrol

  • There was an issue when changing an employer key contact email address. This has now been resolved and we have taken this opportunity to enhance this area by providing a new modal to aid the user. There are now 3 options available - Change the whole key contact, Amend the contact name / role or amend the email address.

We have introduced a new modal window that appears whenever details about a key contact for an employer are amended.

When a User selects the pencil a new modal Is displayed


Create New Key Contact
This will remove the old key contact details and allow the user to create a completely new key contact
This will generate a new key chain
Any subsequent forms will be sent to this contact
Any existing forms will be automatically assigned to this new contact


Edit Current Contact Email
This will allow the user to only amend the old email address
This will generate a new key chain and user account
Any subsequent forms will be sent to this new account
Any learners assigned to the old account will be reassigned to this account


Edit Current Contact Name or Job Role
This will allow the user to amend the contact’s name
This will allow the user to amend the Job Role
This should only be used if the name or Job Role has errors.
This will Not change the keychain account


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