Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in
Solved

Unable to log into EPortfolio Practice

We're currently aware of an issue affecting some users being able to log into Eportfolio Practice.

The current work around is to use https://logindemo.onefile.co.uk/login  and enter your login details as normal, you'll see your practice accounts there.

Our team are working on resolving the issue and we'll be in touch as soon as this has been resolved.

Reach out to our support team if you have any questions.


2 people have this problem
  • Unable to log in too

  • I can’t log in either
  • After I login through the logindemo as suggested, I was able to login. However, I used the same exact username and password while attempting to access "My account" page. 

    I am getting the following error:

    Failed to add the account

    Please ensure you are entering the correct username and password.
    You will also not be able to add accounts that have already been added to a keychain, or accounts that belong to an External Verifier. If the account has been locked, or restricted to an authorised location, you will need to contact your training provider for further assistance.

  • I'm un able to log into my eportfolio too.
  • I'm pleased to confirm this has now been resolved

  • I can't log in still

  • I'm now logged in 

  • can't log in still

  • i still cant get access to my folio - doesnt let me attach my account 

  • I have not been allocated an Eportfolio account despite requesting keychain for weeks.

  • I am able to log in but i cant do anything further as it is just a blank screen. 

  • I am unable to log in either. It is just a blank page for me and I am unable to see my tasks or my timesheet and the only time I would be able to call is during lunch time so was hoping to get a response on messages/email/or something else. Please help?

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  • Please reach out to us on Support@onefile.co.uk

  • I cannot access my accounts or see any messages, after logging, its only a blank page that comes up titled 'my accounts' and the system declines to add any accounts

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