Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Software Update: Thursday 11th April 2024

Jade Pimblott
started a topic over 1 year ago

On Thursday, we're updating OneFile RPL, Enrol and Eportfolio to introduce some new features and fixes.  

Please ensure you're logged out of Eportfolio and all data is saved between 7am and 7:30am.

Fixes 

RPL

  • There was a bug when clicking "resend" against an applicant it was sending the wrong email. This has now been resolved and the correct email is now sent
  • The calculator was rounding incorrectly and therefore reducing the TNP incorrectly in some instances. This has now been resolved. 
  • There was an issue when syncing standards from EP to RPL. It was showing all standards. This has now been resolved.

Eportfolio

  • Each learning journal entry now features an expandable panel that houses any files attached to the entry. At the top of this panel, you’ll find the count of files associated with the entry. This should resolve errors when access and using the Journal.

New and Improved

RPL 

  • When the Create Learner event is sent from RPL we would like this to include the Learning Aim details so that EP can consume this and update the Learners Record with the Learning Aim.
  • When the applicant is accessing the Magic Link they will be requested to enter a verification code. This will be sent in a separate email to the applicant email address. Once this code has been entered the applicant will be able to access their skill scans.
  • The Activity Log is updated to reflect whether the applicant logged in using the Magic Link functionality or created an account.
  • When selecting the "Resend" option the user can now include a Magic Link in the email so that the applicant can complete the skills scan without creating an account.
  • If the applicant is requested to make changes to their skills scan and they accessed it via a Magic Link they will be directed to the "Welcome Page" and have no access to any menus or account details
  • If the Skills Scan is sent back to the applicant then separate emails are sent depending on whether the applicant originally created the Skills Scan using the Magic Link or via the account creation. If they logged in then the email sent will request them to login again. If they completed it using the magic link then they will have a link to access it.
  • If the applicant is accessing the Skills Scan via a Magic Link the applicant will not see any menus or access to any keychain information. They will log directly into the Welcome Page to complete the skills scan.
  • When creating an applicant there is now the option to include a Magic Link with the email. This will allow the applicant the option of completing their skill scan using the Magic Link rather than having to create an account.
    If this option is switched off the applicant will still need to create an account as before.

Enrol

  •  The Tutor and the Learning Aim information from Enrol is now available as part of the Create Learner Event from Enrol to EP. The Assessor/Tutor will only be able to be successfully transferred via the event if it has been previously set up across products via the Create Tutor event. 

Eportfolio 

  • When a learner is created in ILR from EP a dummy programme aim was created. This has now been updated and the apprenticeship standard name is now used. The start date, planned end date and the Apprenticeship Standard code are also now updated in ILR from EP.
  • A new report is now available in Eportfolio that lists all users within a Centre that are not associated with a keychain. The report can be found in the Centre Reports section on the reports page. 
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