Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.

Please make sure you are logged out of your account and have saved any work before this time.

Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software Update: Thursday 4th April 2024 7:00am - 7:30am

Jade Pimblott

started a topic over 1 year ago

On Thursday, we're updating OneFile Eportfolio, API, Login and Events to introduce some new enhancements and fixes.

Enhancements

Eportfolio

Improvements have been made to the Learner Template Form report. The following columns have been added to the report:
* Class
* Placement
* Default Assessor
* Episode Start Date
* Anticipated Completion Date
* Unique Learner Number
* Default Employer
Additionally, an Archived Learners filter has been added.

API

The StartOn field has been added to the paged User Search endpoint.

Fixes

Eportfolio

Server error loading learner template form report when the form contains duplicate field names.
ILP cannot be imported if it includes the new LLDD fields
Learner unable to manage documents from the profile page when no LLDD details have been captured

API

The Search User (Paged) endpoint returns an error when requesting employers or archived learners.

K

Katarzyna Szczupak
said over 1 year ago

The 'send' button under 'feedback & comments' in learner's assignments has disappeared. Unable to just send a comment now. I'm guessing it's related to the update as it was fine on Wednesday.

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