Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Software Update: Monday 18th March 2024

Jade Pimblott
started a topic over 1 year ago

On Monday, we're updating RPL to introduce some fixes.  

Fixes

RPL

  • The application counter against the standards was calculating incorrectly. This has now been fixed and is showing the correct number of applicants per standard
  • There was an issue with Additional Costs at Applicant Level where it was not allowing the user to amend the values.
  • There was an issue that was stopping the ability to create a record for an existing applicant on a different standard with the same email address.
  • If the duration of the apprenticeship is less than 12 months after the RPL has been calculated, the reduction duration is shown as zero and a message is now displayed to explain that the duration can not be less than 12 months.
  • There was an issue with the rounding when the system was calculating the Min OTJ. This was causing the value to sometimes be 1hour less than the recommended.
  • There was an issue when creating new RPL accounts on the portal, it was not setting the client id field correctly. This was causing issues when the centres were trying to sync.

 

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