Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Monday 8th January 2024 - EP Mobile App (Version 1.0.10)

We've rolled out a fresh version of our mobile app, this release is exclusive for iOS and Android users. Head to the App/Play store on your device to update! 

Enhancements 

  • It is now possible to set the review type when scheduling a new review from the mobile app. The review type will also be shown when editing an existing review.
    Only the customer data forms and sections assigned to the review type will be shown when editing a review.
  • The height of multi-line text boxes has been increased to make it easier to see larger amounts of text.
  • The height of customer data form labels has been increased to allow for larger amounts of text.
  • The height of custom data form sections has been increased to allow for larger section names.

Fixes 

  • When the name of a custom data form section is too long to fit in the header then it is displayed under the header.
  • Large images within custom data forms are not displayed correctly on reviews
  • The list of learners does not always display all of the learners until the user applies a filter. (Android users)
  • The date picker on a custom form cannot be set to a date in a previous year
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