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Keychain login

We're currently aware of an issue impacting some users trying to log into accounts from their keychain and missing profile icons and product tabs.

At the moment there is no current work around.

Our Technology team are working to resolve this as soon as possible. 

Follow this post to receive updates on this issue being resolved.

1 person has this problem
  • Great news, this has been resolved.

  • I've just tried logging into my onefile account on a different laptop to the one I have a keychain on and reset my password too. I now can't log in on my original laptop. 

    What do I do?

  • Hi Francesca

    A member of the team will be in touch to help!

  • Hi, having the same problem with logging in on my home PC 

  • I can't connect an account to my keychain. Is there a way to solve this?

  • I have received an email saying that my keychain has been changed, and I didn't change it.

    now I cant login into my profile.

  • Good evening, Jade,

    I have several learners who cannot login to their area. I also have some learners who have completed work saved and refreshed and the work was not saved.

    Can you please advise?

    PSOS Tutor,

    Skills For Security.


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