Season's greetings from everyone at Onefile!
It’s been a very busy few weeks, but Christmas is nearly upon us.
Click here to see our open hours.
We hope you have a wonderful break full of fun, food and festivities.
Take care and have a Merry Christmas!
Our newest mobile app update is now available, Grab your free download now!
Apple App Store (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com)
Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play
Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.
Click here for more information.
Please ensue your data is saved and you are logged out before 7am on 28th December.
Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store.
Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App
Help centre
We're currently aware of an issue impacting some users trying to log into accounts from their keychain and missing profile icons and product tabs.
At the moment there is no current work around.
Our Technology team are working to resolve this as soon as possible.
Follow this post to receive updates on this issue being resolved.
Great news, this has been resolved.
I've just tried logging into my onefile account on a different laptop to the one I have a keychain on and reset my password too. I now can't log in on my original laptop.
What do I do?
Hi Francesca
A member of the team will be in touch to help!
Hi, having the same problem with logging in on my home PC
I can't connect an account to my keychain. Is there a way to solve this?
I have received an email saying that my keychain has been changed, and I didn't change it.
now I cant login into my profile.
Good evening, Jade,
I have several learners who cannot login to their area. I also have some learners who have completed work saved and refreshed and the work was not saved.
Can you please advise?
PSOS Tutor,
Skills For Security.
Errol
Hi i'm also having problems. Please could someone get in touch?
thanks
I can not log in to my account. I see the request to search for my account and nothing else happens when I try to change it