Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: 28th September 2023

On Thursday, we're updating OneFile ILR, RPL and Integration Hub, to introduce some fixes and enhancements. 

Enhancements

RPL

  •  It is now possible to archive a calculator that does not have any Active applications. Applications need to be archived or completed.

ILR

  • The list of the Learning Delivery Monitoring has been updated. The modal has also been updated to a more user friendly format.
  • The EPAO register within ILR has been updated to the latest version. It is also now possible to see the version of the register within the ILR front end.

Integration Hub

  •  2 new events are now available within the Integration Hub, these are: Create Employer Placement and Update Employer Placement

Fixes

RPL

  • The minimum OTJ hours were not reflecting the latest value in the summary page if it was amended in the set up. This has now been resolved.

ILR

  • There was a bug with the ILR reports not taking into account Daylight Saving. This has now been resolved and the date shown in the report is correct 
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