Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


Help centre

Submit a ticket Log in
Solved

[SLAY-6973] Learners cannot be deleted if they have a BIL logged

We are currently aware of an issue where Learners who are flagged cannot be deleted due to them having a Break in Learning.

We are currently working to resolve this as quickly as possible. 

Workaround: Remove the deletion flag from the Learners portfolio, then delete the BIL from the Learners portfolio. after this you should then be able to request the deletion of the portfolio which will be deletion out of office hours.

Follow this post to receive updates on this issue being resolved.

  • Great news! this is being resolved in our software release on the 20th July 2023

  • This has been resolved in today's release (20/07/23)

Login to post a comment