Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software update: Wednesday 12th April 2023

On Wednesday, we're updating OneFile Enrol to release new features, enhancements & fixes

New features and enhancements

Enrol

•  A new field has been added to the Learners Record - Enrol Status. This field is a drop down showing the following values :- Withdrawn, Enrolled or In Progress
Any new record will have the "In Progress status.

•  If a user is defined as a Tutor then within the Employer Form they are no longer able to delete. The icon is shown but greyed out.
The delete functionality is only available for Super Admin and Admin Roles

•  If a user is defined as a Tutor then within the Form Template Form they are no longer able to :-
- Delete a form
- Edit a Form.
- Create a Form
- Copy a Form

The icons are shown but greyed out.
All functionality is available for Super Admin and Admin Roles

•  If a user is defined as a Tutor then within the Learner Form they are no longer able to :-
- Delete Learners
- Add New Learners
- Import Learners
- Transfer Learners
The icons are shown but greyed out.
All functionality is available for Super Admin and Admin Roles 

• If a user is defined as a Tutor within the Review Forms Option they are no longer able to :-
- Delete a form
The icon is shown but greyed out.

All functionality is available for Super Admin and Admin Roles

Fixes

Enrol

There was an issue that date fields when output in the PDF were showing in American Format. This has been fixed and they are now in UK date format

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