Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Software Update: Wednesday 21st September 2022

On Wednesday Morning, we're updating OneFile to release some new features and improvements:

NEW AND IMPROVED

ILR

Include readable text for coded values in the XML:  The field values for archived learners are now displayed in text form, rather than the code value. 

• Extended Learner Grid export:  The learner grid can now be exported. 

FIXES

Eportfolio API

"Invalid email" API error when attempting to create learners through PICSWeb:  "Invalid email" error occurs when creating a new user. The email validation has been updated to allow all valid email addresses. 

• API Learner Status broken on User Create/Update:  New endpoint has been create that will allow the LearnerStatusID to be set POST /api/v2.1/User/{id}/LearnerStatus/{learnerstatusId}
Existing endpoints POST /api/v2.1/User/ and POST /api/v2.1/User/{id} have been fixed to no longer ignore the LearnerStatusID. 

• LearnerStatusID not included in User Search Paged Endpoint:  LearnerStatusID not included in User Search Paged Endpoint 

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