Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Tuesday 6th September 2022 7am - 7:30am

On Tuesday Morning, we're updating OneFile  to release some new features and improvements:

NEW AND IMPROVED

Eportfolio

• Off The Job Report -  The Off-The-Job report has been updated to include the new OTJ fields; Method of Calculating Min OTJ, Planned OTJ (Hrs), Minimum OTJ (Hrs), Duration (Wks) and % of Planned OTJ. 

• Add ULN Number Column to Notes Reports -  The ULN column has been added to the Notes report 

• Decimal Scores are removed when BKSB data is added to the ILP -  The decimal scores for BKSB are being removed when BKSB data is added to the ILP

ILR

• View list of Archived Learners/programmes -  Users can now see archived learners within the Admin section. 

FIXES 

Eportfolio

•Access Accounts page broken for customers with thousands of employers due to the UI/Design and volume of users -  Changes have been made to the Access Accounts tab of the Learner Details page. These changes have been made to improve performance when a centre has a large number of employers. The Employer grid now only shows employers that have been allocated to the learner. Clicking the Assign Employer button will open the Assign Employer panel. Employers can then be allocated or removed by clicking the Add and Remove buttons. The Default Employer drop down now only contains the employers assigned to the learner. 

ILR

• ILR Warning: “Unable to save this contract record: the date applies to should not be after the Learning planned end date” – Validation fixed so that it is now possible to add an ‘Apprenticeship Contract Type’ (ACT) entry when the end date is set after the Programme’s planned end date.

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