Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Solved

SLAY-6450 - Unable to add Learning Aims to new Framework Template

Description:  When attempting to add Learning Aims to a new Framework Template, an internal server error occurs. 

Workaround: There unfortunately is not current work arounds for this issue at the moment.

Our Technology team are working on a solution and we'll keep you posted on this forum!

  • Great new, this will be resolved on Friday!

  • Great news, this has been resolved!

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