Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Software Update: Friday 24th June 2022

On Friday morning, we're updating OneFile to release some new features, improvements and fixes:


NEW & IMPROVED

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  • There is now the facility to Save Draft when reporting Incorrect details on a Form. This will allow the Training Provider to leave the Form and return to editing before submitting it back to the Learner/Employer 
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