Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Wednesday 1st June 2022

On Wednesday morning, we're updating OneFile to release some new features, improvements and fixes:

NEW & IMPROVED

ILR

  • Ability to download original/raw CSV summary report generated by FIS Tool. This new functionality will be available in the new FIS Report page and inside the Data Validation (FIS) tab for single learners.
  • New FIS Reports icon was added to the navigation menu. This icon will allow users to navigate to the new FIS reports section, where they will find a new table that contains previously run FIS reports.
    New FIS reports page:
    * Generate New Report button.
    * List of previously run FIS reports.
    * FIS report request status.
    * Ability to download original/raw CSV summary report generated by FIS Tool.
  • Ability to run FIS tool has been removed from the ESFA export section. The Request new EFSA report functionality will not longer have the option to request a FIS report  

FIXES

ILR

  • Learning delivery overview page not being updated correctly when starting a new aim from existing withdrawn/completed 
  • New Programme button disabled if any aim is in Break 
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