Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Software Update: Wednesday 9th March 2022 - 07:00-07:30

Jade Pimblott

started a topic about 2 years ago

On Wednesday morning, we're updating OneFile to release some new features, improvements and fixes:

FIXES

Eportfolio

The calendar syncing functionality for Google has been fixed.
You can now sync your OneFile calendars with Google calendar. The sync will backdate one year and also contain all future calendar events in OneFile.
To find out more please refer to this support article here.

Learning Hub - Courses

The buffering of SCORM package videos has been resolved.
In Courses, a number of SCORM package videos were not playing correctly and were buffering. These videos will now play without the buffering.

IMPROVEMENTS

Enrol

Enrol users can now request daily overnight exports of all Enrol form data. These overnight exports will be CSV format and will be transferred via FTP. Please contact OneFile support to set this up for you.

ILR

We've added the ability to validate your learner/submission data within our ILR, using the Funding Information Service validator (FIS).
If you'd like to take advantage of this exciting new feature, please speak to your Customer Success Manager at OneFile and we'll arrange a walk-through!

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