Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Wednesday 10th November 2021- 07:00-07:30am

On Wednesday morning, we're updating OneFile to release some new features and improvements: 

NEW & IMPROVED 

Enrol

  • Training providers can send forms back to an applicant or employer to make changes 

ILR

  • Archive button hidden from the reports page 

  • On the Learning Delivery tab within a Learner record, the below Programme fields have been added: 

  • Active Programme  
  • Idle Programmes 
  • Archived Programmes 
  • On the Learning Delivery tab within a Learner record, the ability to add a new Programme  when a previous Programme  was withdrawn or a break in learning  
  • Learner grid shows number of records per page, ability to sort columns and ability to search  
  • Replaced the Standard title to Programme title field on Programme Information page 
    These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!


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