Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Software Update: Wednesday 18th August 2021 7:00-7:30am

On Wednesday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • As per recommendation from ESFA, when learners create a timesheet entry, they are informed that any breaks taken should not contribute to the time spent on the activity  

ILR 

  • In accordance with GDPR, learner records can be deleted 

FIXES 

 Eportfolio  

  • Error message notifies the user that there was an issue saving their review and won’t allow them to continue and potentially lose their updates

ILR 

  • Email domains that contain more than two dots after the @ can be added and saved 

  • The correct year will be set in the exported report title when in 21-22 funding year 

  • Ability to read long texts on dropdowns 

  • Off-the-job hours for aims set as Component Learning aim won't be presented on the XML file as expected by the ESFA

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!


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