Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Solved

[CE-23] Unable to select users when sending a message on Safari

Description: Users who are trying to send messages using Safari are unable to select who to send the message to

Workaround: At the moment the work around is to use a different web browser

We'll keep you updated on the progress made to resolve this.

  • Great news, this will be resolved on Wednesday!

  • I'm pleased to confirm this has now been resolved!

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