Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us.

We hope you have a wonderful break full of fun, food and festivities.

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com)

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December.

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store.

Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Solved

Homepage not loading once logged in

Adam Fogo

started a topic about 4 years ago

Description:

Some users may be experiencing a partially loaded homeage, when logging into their account.

Our technology team are investigating this and hope to have it resolved as soon as possible.

Please follow to this topic to recieve updates as and when we get them.

Jade Pimblott
said about 4 years ago

I'm pleased to confirm this has now been resolved.
L

Leeann horsfall
said about 4 years ago

I have 2 users still experiencing this issue.
Adam Fogo
said about 4 years ago

If you're still experiencing a blank or partially loaded homepage, I'd advise pressing Ctrl+F5 on the partially loaded page.
If the problem persists, please submit a ticket and we'll look into it for you.
M

Monika Geniszewska
said about 1 year ago

Hi
When logged in my page is not loading and its blanc ?
Jade Pimblott
said about 1 year ago

Hi Monika

A member of our support team will be in touch to help today
D

Delyse Smart
said 3 months ago

Hi,

Once logged in I can only see my accounts and nothing else will come up.

Please see attached.

Screenshot.png
(25.8 KB)
B

Baylee Vassel
said 3 months ago

The exact thing is happening to me as what’s happening to delyse where once I’m logged in nothing else will come up
Anthony Dargue
said 3 months ago

Hi Delyse/Baylee.

I hope all is well.

Can you please drop us an email on support@onefile.co.uk?

Thanks,
Anthony
H

Helen Ikediashi
said 3 months ago

The same thing is happening to me

Screenshot 2...
(103 KB)
G

Gemma Williams
said 2 months ago

I have a number of learners with the same issue. Did anyone above figure out how to fix this?
A

ANDREW Aird
said about 1 month ago

Good morning, I am getting the same screen. Nothing there, though i have been told there was a form to review?

Screenshot 2...
(31.8 KB)

Homepage not loading once logged in

Topics in this forum