Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.
Help centre
Description: We are currently aware of an issue with the Turnitin integration where similarity results aren't generating.
Workaround: If you come across any assessments that have not updated please contact the support team and we'll be able to manually create the report with the assessment from Turnitin.
We'll keep you updated on the progress made to resolve this.