Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on our products on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Software Update: Thursday 6th May 2021 - 07:00-07:30am

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • Default employer and their email address has been added to the User.csv data export. 

Learning Hub – Courses 

  • Users with access to Course’s area are now able to archive and unarchive any course contained in their Centre 

  • Link to the accessibility page has been added to the footer across the Courses area 

  • A course settings page has been created that gives the option for Centre Managers and Assessors (with access to Courses) to allow learners to complete a course in any order 

Learning Hub – Scorecard 

  • Assessors can now schedule a due date that a learner needs to complete a Scorecard by. The graph has been made fully accessible and the design of Scorecard has been optimised to work great on all screen sizes 

  • Link to the 'accessibility' page has been added to the footer across the Learning Journal and Scorecard 

FIXES 

Eportfolio 

  • Assessment plans have been added to the Download Portfolio. 

  

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