Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Software Update: Thursday 6th May 2021 - 07:00-07:30am

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • Default employer and their email address has been added to the User.csv data export. 

Learning Hub – Courses 

  • Users with access to Course’s area are now able to archive and unarchive any course contained in their Centre 

  • Link to the accessibility page has been added to the footer across the Courses area 

  • A course settings page has been created that gives the option for Centre Managers and Assessors (with access to Courses) to allow learners to complete a course in any order 

Learning Hub – Scorecard 

  • Assessors can now schedule a due date that a learner needs to complete a Scorecard by. The graph has been made fully accessible and the design of Scorecard has been optimised to work great on all screen sizes 

  • Link to the 'accessibility' page has been added to the footer across the Learning Journal and Scorecard 

FIXES 

Eportfolio 

  • Assessment plans have been added to the Download Portfolio. 

  

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