Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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[SLAY-4776] Unable to create Online meeting with Microsoft Teams

Assessors are currently unable to create Online meetings within their calendar with Microsoft Teams. 

Existing meetings can still be joined.

Our Product and Technology team are working on resolving this as quickly as possible and we'll ensure to keep you updated!

  • Great news everyone, this one will be resolved on Friday!

  • I'm pleased to confirm the release went live and this issue has been resolved.

    If you're still experiencing issues with booking online meetings with MS Teams, please opt out and back into the integration within your Profile.

    Thank you for your patience whilst we have been working on a implementing a solution.

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