Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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Solved

[9149] Timesheet Category used in learning Journal causes error 500 if unlinked via Look-up Tables

Description:
Users are currently receiving an error 500 when trying to access the Learning Journal section on a Learner’s portfolio.

 

This is caused by a Timesheet Category that has been used as an entry and has since been removed as a Learning Activity within the Look-up Tables section. 

 

Workaround: To fix this, please ensure that the relevant Timesheet Categories are enabled as a Learning Activity.  

 

Steps to resolve error: 

1. Log in as centre manager

2. Click on Centre from the navigation bar

3. Click on Look-up tables

4. Click on Timesheet categories

5. Tick the box within the Learning Activity column for the Categories.

 

Our Development team are working on resolving this issue as soon as possible and we’ll post an update when we have further information.

  • Great news, this has now been resolved!

  • I have 5 Historic Tasks that whenever I try to access them I get a Error 500 Message. I attempting to get this resolved but it is very frustrating. 

  • Hi Iain,


    Please can you raise a ticket with our support team on support@onefile.co.uk and we'll help you get this one resolved

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