Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in
Solved

Server Error loading the Gap Analysis or when setting criteria using Gap Analysis

We've been made aware of a problem causing an "unexpected error has occurred" message when loading the Gap Analysis or when setting criteria using the Gap Analysis view.


Our team are working on resolving this and we'll post an update when we have further information.

  • This has now been resolved. We're sorry for any disruption or inconvenience this has caused.

  • This is happening again this afternoon.

Login to post a comment