Experiencing issues with the new Login/Keychain process?

Click here for an update and guidance 

Help centre

Submit a ticket Log in

[7990] Forum icon not visible on navigation menu if only specific users groups have access to the forums


The Forum icon will only appear in the Navigation menu, if the Centre Setting "Forums - Allow access to all users" is enabled. If disabled, the forum icon will be hidden to all users on the centre, even if the forum has been enabled for their user group.

Temporary Solution:

From you homepage, add "/forums/" to the end of https://live.onefile.co.uk in the address bar or log into your account and then click here.

  • Great news - we're about to fix this on Thursday morning

  • This has now been resolved.

    All users with permission can now access Forums from the left hand side navigation bar.

Login to post a comment