Submit a ticket Log in

Finding your way around the module home page

✨New feature alert

The Inclusion Module is available from Thursday, 30th July 2026.

Overview

When you select Learner Support from the left-hand navigation — before you've chosen a learner — you land on the module home page. This staff-only page (learners never see it) is organised into tabs, and everything on it is scoped to the learners you have access to.

Quick Summary

  • Tabs: Overview, Learners, Wellbeing Check-ins, Additional Support Events, Centre Analytics, Wellbeing Templates and Settings.
  • The Overview tab gives clickable count tiles.
  • The Learners tab is a searchable, filterable list.

Overview tab

A fixed grid of count tiles, each a clickable shortcut. There are no charts here — detailed reporting lives on Centre Analytics.

  • Additional Characteristics, Barriers to Learning, Support Needs, Support Plans and Adjustments each count the accessible learners who have that item, and open the Learners tab filtered to that group.
  • Wellbeing Check-ins, Negative and Critical Wellbeing Check-ins count check-ins completed in the last 7 days.
  • Additional Support Events shows three clickable sub-counts — Planned, Active and Completed.

Learners tab

  • Search by learner name.
  • Filter by Main Learning Aim, Report Group, Class, Learner Status, Placement, Default Assessor and Archived Status, plus by additional characteristics, active adjustments, active support plans or planned/in-progress events.
  • Click a learner's name to open their Support Profile.

Wellbeing Check-ins tab

A centre-wide list of wellbeing check-ins across your accessible learners, for oversight and early risk identification. Filter by severity, date range and template; selecting a row opens that learner's Support Profile at the relevant check-in.

⚠️ The Settings, Wellbeing Templates and Centre Analytics tabs each have their own article.

Tips & Notes

  • Use the cog icon on the Learners grid to show or hide columns — your choices are remembered next time.
  • A count tile only appears if you have access to what it's counting; a visible zero is a genuine zero.

Terminology

The terminology used in this article may differ depending on your Centre's configuration.

Related Articles

Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.