Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

How to reset my password

To reset your password, follow the steps below:

  1. Go to the Password Reset page
  2. Enter the email address linked to your account(s)
  3. Click Continue
  4. Open the email in your inbox from Passwordreminder@onefile.co.uk
  5. Click on Click here to reset your password
  6. Enter  new password
  7. Enter the new password again
  8. Click Change Password

You'll now be able to log in using your new login details.

Not received the email?

Check your junk/spam inbox or contact your Centre Manager to confirm the email address linked to your account.

Please make sure you are logging into https://login.onefile.co.uk/login and not https://loginbeta.onefile.co.uk/login

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