Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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How to reset my password

Jade Pimblott
Modified on: Tue, 19 Nov, 2024 at 9:05 AM

To reset your password, follow the steps below:

  1. Go to the Password Reset page
  2. Enter the email address linked to your account(s)
  3. Click Continue
  4. Open the email in your inbox from Passwordreminder@onefile.co.uk
  5. Click on Click here to reset your password
  6. Enter  new password
  7. Enter the new password again
  8. Click Change Password

You'll now be able to log in using your new login details.

Not received the email?

Check your junk/spam inbox or contact your Centre Manager to confirm the email address linked to your account.

Please make sure you are logging into https://login.onefile.co.uk/login and not https://loginbeta.onefile.co.uk/login

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