Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Unlock Register Sessions

Tracy Capewell
Modified on: Fri, 15 Jan, 2021 at 11:22 AM

  Centre Setting

Enable the register feature

  User Roles

This feature can be used by the following user roles:

  • Assessor with permission

  Permissions

Can manage registers

To unlock a register session follow the steps below.

  1. Scroll to Learner Dashboard
  2. Click Sessions
  3. Click on Register Title of session
  4. Click Padlock (located Top right of screen)
  5. Enter reason for unlocking 
  6. Click Unlock

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