✨ New feature alert
This feature is available from Thursday, 18 June 2026.
Overview
Custom withdrawal reasons can be created and used when withdrawing learners during the Enrol Onboarding process. This helps Centres standardise withdrawal tracking and improve reporting accuracy.
User Roles
This feature can be used by:
- Admin
Steps to Create a Withdrawal Reason
- Click Settings in the navigation menu.
- Click Withdrawal Reasons.
- Click New withdrawal reason.
- Enter a Withdrawal Reason name.
- Click Create.
Tips & Notes
- Use clear and consistent wording for withdrawal reasons to improve reporting.
- Custom withdrawal reasons can be reused across multiple learners.
- Review your existing withdrawal reasons periodically to remove duplicates or outdated entries.
Terminology
The terminology used in this article may vary depending on your Centre’s configuration.
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Need Help?
If you need assistance, please contact Onefile Support or your internal support team.