✨ New feature alert
This feature is available from Thursday, 16 July 2026.
Overview
You can customise the task emails sent to Learners and Employers as part of the onboarding process. This allows you to tailor messaging, branding, and the overall tone of communication to suit your organisation's requirements.
User Roles
This feature can be used by:
- Admin
Steps to Customise Task Emails
- Log in to Onboarding as an Admin.
- Click Settings.
- Click Communications.
- Edit the Subject Line and Message Body for:
- Learner Task Email
- Employer Task Email
- Click Save.
Tips & Notes
- Use clear and concise messaging to help improve response rates.
- Ensure any links or instructions included in your email content remain accurate.
- Changes apply to future task emails and do not update emails that have already been sent.
- Consider including your organisation name to help recipients recognise the email.
Terminology
The terminology used in this article may differ depending on your Centre’s configuration.
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Need Help?
If you need assistance, please contact Onefile Support or your internal support team.