Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Break in Learning (Active Learning)

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • Assessors (with manage learners permission)
  • Internal Verifier (with manage learners permission) 

  Permissions

Manager Learners

To record a break in learning, follow the steps below:

  1. Navigate to the learner's portfolio
  2. Click Episode tab
  3. Locate Break In Learning
  4. Click Add new Break in Learning
  5. Enter Start Date (the date the BIL starts), the Intended Return Date, and the reason for the BIL
  6. Click Save


To record that a learner has returned from a Break in Learning, follow the steps below:

  1. Navigate to the learner's Episode page, or click the "This learner is on a break in learning" banner on their portfolio page"
    • Note - if the banner isn't clickable, you don't have permissions to access the Episode page
  2. Click Edit for the relevant row
  3. Enter Actual Return Date
  4. Click Save

OTJ

When there is an active Break in Learning, the expected OTJ hours and target OTJ % will be frozen/unchanged until the learner returns from their break in learning. The learner will not be able to add any OTJ during the BIL if the centre setting "Learning activity falls on a break in learning" is enabled. Target progress (calculated based on the unit end dates) will need to be updated to reflect the BIL.

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