Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Enabling the ProSolution Integration

1. Request a Portal

To enable the ProSolution integration, you will need to speak to your Onefile Success Manager.


2. Authenticate using the Portal details

Once you’ve been set up with a portal, you can authenticate the integration, follow the steps below:

  1. Navigate to the System Settings area and select the General tab
  2. Enter the PortalID, Username and Password provided by OneFile
  3. Enter the URL of the environment you want to integrate with

EnvironmentURL
Livehttps://ws.onefile.co.uk/ProSolution.asmx
Betahttps://wsbeta.onefile.co.uk/ProSolution.asmx

Tip - Multiple OneFile Centres

If you have multiple centres, enter a description and the PortalID on the OneFile Centre tab. The URL, username and password will be the same, but the PortalID will be different for each centre.


3. Create a ProSolution Task

To get the integration working, a task must be created in ProSolution:

4. Offering and Enrolment Details

It will now be possible to select the OneFile Centre at the “Offering” level, if required. Selecting a Centre will default down to the enrolment level. To prevent an enrolment from being sent to OneFile, tick the “Exclude From OneFile" option on the offering and enrolment screens.

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