Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Our newest mobile app update is now available, grab your free download now!
Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) version 1.0.27
Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play version 1.0.27
On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.
Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.
Release notes can be found here.
We are currently aware of an issue affecting some users who receive an error message when clicking the 'email' button on the account page. At the current moment there’s no workaround.
Our Technology team are working to resolve this as soon as possible. Follow this post to receive updates on this issue being resolved.
To receive updates on this issue, please click here and Follow.
Help centre
This feature can be used by the following user roles:
To import your ILR data from other ILR software, follow the steps below.
The imported records can then be seen within the Learners section with the Record status set to Imported