Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Download exported files

Overview

All team members can download exported files directly from the Exports area. Exports remain available for 14 days and can be downloaded in multiple file formats, including CSV, PDF, and JSON.

User Roles

This feature can be used by:

  • All team members

How to View and Download Exported Files

  1. Click Exports from the navigation menu.
  2. Find the export you want to download.
  3. Click the download icon to save the file to your PC or device.

File Types

The following file types can be exported:

  • CSV
  • PDF
  • .JSON

Exported files are stored for 14 days, during which they can be downloaded at any time.

Additional Information

You can download learner Skills Assessment scores as a .JSON file and upload these scores directly to the learner’s Scorecard.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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