Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

Unlock Register Sessions

  Centre Setting

Enable the register feature

  User Roles

This feature can be used by the following user roles:

  • Assessor with permission


Can manage registers

To unlock a register session follow the steps below.

  1. Scroll to Learner Dashboard
  2. Click Sessions
  3. Click on Register Title of session
  4. Click Padlock (located Top right of screen)
  5. Enter reason for unlocking 
  6. Click Unlock

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