Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Creating a Plan on the Eportfolio app

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

How to Create a Plan in the Eportfolio App

  1. Log in to your account on the app.
  2. Tap Plans from the main menu.
  3. Click Create ➕
  4. Tap Create blank plan or Create plan from template
  5. Tap the name of your learner.
  6. Complete all relevant sections:
    • Use the Next button to navigate through each part.
  7. On the Sign page:
    • Sign as assessor and/or learner, or
    • Tap Finish and select Sync and Send Plan, Continue later or Finish Online, place in sync ready
  8. Your plan will now appear under the Sync Ready tab with other Assessment Plans if Finish Online is selected.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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