Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Creating a Plan on the Eportfolio app

The Eportfolio app has the ability for the assessor to create Plans on-the-go, by following the steps below:

  1. Log into your account on the app
  2. Tap Plans
  3. Tap the menu button
  4. Tap Create Plan
  5. Tap the name of your learner
  6. Complete all relevant sections by tapping the next section heading at the top of the page
  7. On the Sign tab, tap Awaiting Signature or tap the menu button to finish online

Your plan will now appear within the Sync Ready tab with Assessment Plans on the app.

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