Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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Creating a Plan on the Eportfolio app

The Eportfolio app has the ability for the assessor to create Plans on-the-go, by following the steps below:

  1. Log into your account on the app
  2. Tap Plans
  3. Tap the menu button
  4. Tap Create Plan
  5. Tap the name of your learner
  6. Complete all relevant sections by tapping the next section heading at the top of the page
  7. On the Sign tab, tap Awaiting Signature or tap the menu button to finish online

Your plan will now appear within the Sync Ready tab with Assessment Plans on the app.

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