Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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OneFile's COVID-19 Response: A message from our CEO

Good morning,

In these worrying times, I’m sure you’re trying to ensure ‘business as usual’ while doing your best to look after friends and family. We just wanted to reassure you that everyone at OneFile is taking COVID-19 very seriously, and we’re doing everything we can do keep our customers, colleagues and community safe.  

 

Getting hold of us 


In light of yesterday’s Government announcement, we’ve made the decision to provide support to customers remotely. This means our customer support teams are working from home, but are still able to provide the exceptional customer service you’re used to. They’re available between 8am – 6pm, Monday to Friday. You can call us on 0161 638 3876, email us at support@onefile.co.uk or submit a ticket.


Working from home? 

 

We understand that although some schools, colleges and universities are still open, many tutors are concerned about travelling to visit learners and about closures affecting teaching and learning. Remember that you can log in to OneFile from anywhere to access learner portfolios, resources and plans. You can even complete reviews remotely, so you don’t have to travel. The whole system is completely accessible from the safety of your own home.   

 

Find out more about how OneFile can support you working from home here.  

 

If you’d like to know more about the measures OneFile has in place to safeguard our customers, colleagues and community, please get in touch.   

 

Susanna Lawson 

CEO | OneFile


2 people like this
  • Love this support function, thank you OneFile! 

    Annette :)

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