Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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OneFile's COVID-19 Response: A message from our CEO

Good morning,

In these worrying times, I’m sure you’re trying to ensure ‘business as usual’ while doing your best to look after friends and family. We just wanted to reassure you that everyone at OneFile is taking COVID-19 very seriously, and we’re doing everything we can do keep our customers, colleagues and community safe.  


Getting hold of us 

In light of yesterday’s Government announcement, we’ve made the decision to provide support to customers remotely. This means our customer support teams are working from home, but are still able to provide the exceptional customer service you’re used to. They’re available between 8am – 6pm, Monday to Friday. You can call us on 0161 638 3876, email us at [email protected] or submit a ticket.

Working from home? 


We understand that although some schools, colleges and universities are still open, many tutors are concerned about travelling to visit learners and about closures affecting teaching and learning. Remember that you can log in to OneFile from anywhere to access learner portfolios, resources and plans. You can even complete reviews remotely, so you don’t have to travel. The whole system is completely accessible from the safety of your own home.   


Find out more about how OneFile can support you working from home here.  


If you’d like to know more about the measures OneFile has in place to safeguard our customers, colleagues and community, please get in touch.   


Susanna Lawson 

CEO | OneFile

2 people like this
  • Love this support function, thank you OneFile! 

    Annette :)

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