Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Custom Skills Scans on OneFile RPL

New feature

New feature from 30/01/2025

  User Roles

This feature can be used by the following user roles:

  • Client Owner
  • Tutor

To customise questions on a skills scan, follow the steps below:

  1. Click Standards
  2. Select the kebab menu next to the standard and click Skills Scan
  3. You can now edit the default questions, delete them or create your own. 

Add Questions

You can add a new question that will appear on the skills scan for the relevant standard.

  1. Click Add Question.
  2. Add the question, any information text and if the question is mandatory and click Continue. 
  3. Select the Input Type and add prompt text if required. 
  4. Add radio buttons if required. 
  5. You can then Preview the skills scan to see how it will appear to the learner completing the skills scan. 

Editing and Deleting

To edit or delete a question, select the kebab menu next to the question and click either Edit or Delete.

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