Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Export to CSV and XML

Overview

Training Providers can export individual learner records to either CSV or XML format. This is useful for reporting, analysis, or transferring learner information into other systems.

User Roles

This feature can be used by:

  • Training Provider

Steps to Export a Learner (CSV or XML)

  1. Click Learners on the left-hand navigation bar.
  2. Click the View icon next to the learner.
  3. Click Export (CSV, XML).
  4. Select the desired Format.
  5. Click Download.

Your export will begin downloading immediately and will be saved to your device.

Tips & Notes

  • CSV files can be opened in Excel, Google Sheets, and most data tools.
  • XML exports are designed for system integration or structured data imports.
  • If an export does not download, check your browser’s pop‑up or download settings.

Terminology

The terminology used in this article may vary depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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